Asset Management, IT inventory and Helpdesk:
Full control of infrastructures with a global solution that makes sense.

Administration

• Remote distribution
• Remote control
• Production of Master Images for rapid computer (re-)deployment
• Data access security

Supervision

• Equipment checking
• Process automation and modelling: Workflow and escalations, alerts, e-mailing and reporting

Technical

• PC and server inventory...
• Network equipment inventory through SNMP
• PDA assisted inventory (first inventory and bar coding)
• Data transfers from various directory applications: Active Directory, LDAP, NDS
• Communication through company e-mail server

Management

• IT and standard asset stock management
• Service Desk
• Incident management : Call center, call logging
• Priority management
• Service level (SLA) management
• Change management
• Configuration management
• Financial tracking
• Consumable item tracking